ARD Group Information Technologies Inc.'s Information Technology Service Management System Policy aims to express the commitment and dedication of top management to the creation and management of an Information Technology Service Management System that is aligned with corporate strategy, integrated with business processes, and effectively managed. In this regard, our Service Management Policy includes the following:

• Ensuring and continuously monitoring full compliance with the TSE ISO/IEC 20000-1 standard.
• Immediately adapting to standard revisions and updates.
• Determining and continuously improving the maturity levels of service management processes.
• Planning, implementing, and controlling relevant process improvement activities.
• Accurately analyzing customer needs and providing IT services in accordance with the determined service levels.
• Defining and determining service levels in collaboration with customers.
• Defining and implementing IT service continuity and availability targets for processes carried out through IT infrastructure and applications.
• Ensuring the secure and uninterrupted continuation of core and supporting services.
• Continuously reviewing and updating security measures.
• Measuring the satisfaction of internal and external stakeholders receiving IT services and identifying areas for improvement to take action.
• Conducting a detailed analysis of the resource needs and costs of services.
• Preparing for future needs by conducting capacity planning.
• Ensuring that the necessary financial investment for the acquisition and development of resources required for the services provided is provided by senior management.
• Effectively managing and optimizing financial resources.

As management, we are committed to ensuring the continuity of our Information Technology Service Management System.