Quality Documents and Certificates
Facility Security Clearance Certificate – NATO Secret / National Secret
A Facility Security Clearance inspection was conducted by the Republic of Türkiye Ministry of National Defense’s National Security Authority, in accordance with Law No. 5202 and related NATO Security Directives regulating activities in the defense industry. The inspection verified that the measures and practices implemented at the facility, as defined in the company’s Facility Security Handbook, are adequate for the protection of classified information, documents, projects, materials, and equipment.
TS ISO/IEC 15504 (SPICE Level 2) / (CMMI 3)
ARD Group, which has long prioritized software engineering processes, has been certified under the international ISO/IEC 15504 standard—commonly known as SPICE (Software Process Improvement and Capability Determination). This certification places ARD Group among the limited number of companies in Türkiye recognized for their capability maturity in software process improvement.
ISO 9001 Quality Management System
The ISO 9001 Quality Management System is a globally recognized standard designed to meet customer expectations, comply with regulatory requirements, and enhance customer satisfaction through continuous improvement and consistent quality management practices.
ISO 10002:2018 – Customer Complaints Management System
An international standard that ensures customer complaints are handled effectively, transparently, and systematically. It helps organizations increase customer satisfaction and turn feedback into opportunities for improvement.
ISO 14001 Environmental Management System
ISO 14001 is a management system developed to systematically reduce or, where possible, eliminate the environmental impact and potential harm caused by an organization’s activities.
ISO 18295-1:2017 – Customer Contact Centres Management Standard
An international standard designed to improve the service quality of customer contact centres, enhance customer experience, and standardize operational processes. It supports organizations in delivering customer-focused services, measuring performance, and ensuring continuous improvement.
ISO/IEC 20000-1:2018 – Information Technology Service Management System
An international standard that ensures the planning, delivery, and continual improvement of IT services. It helps organizations enhance service quality, deliver services aligned with customer needs, and manage their processes effectively.
ISO 20121:2024 – Sustainable Event Management System
An international standard that enables events to be planned and implemented sustainably by managing their environmental, social, and economic impacts. It supports organizations in optimizing resource use, meeting stakeholder expectations, and continuously improving their sustainability performance.
ISO 20400:2017 – Sustainable Procurement Guidance
An international guidance standard that enables organizations to consider environmental, social, and ethical responsibilities in their procurement processes. It promotes sustainable purchasing practices, reduces risks, and contributes to long-term value creation.
ISO 22301:2019 – Business Continuity Management System
An international standard that enables organizations to be prepared for disruptions, maintain critical business processes, and recover quickly in the event of a crisis. It aims to reduce the impact of risks, ensure operational continuity, and enhance organizational resilience.
ISO/IEC 27001:2022 – Information Security Management System
An international standard that enables organizations to protect their information assets and manage security risks in line with the principles of confidentiality, integrity, and availability. It supports the systematic establishment and continual improvement of information security processes.
ISO 39001:2012 – Road Traffic Safety Management System
An international standard aimed at reducing road traffic accidents, as well as related fatalities and injuries. It helps organizations improve traffic safety performance, manage risks, and establish safe transportation processes.
ISO 45001 Occupational Health and Safety Management System
This system aims to identify, eliminate, or minimize occupational health and safety risks under applicable legal requirements, ensuring a healthy and safe working environment for employees.
ISO/IEC 27701:2019 – Privacy Information Management System
An international standard that extends the information security management system to ensure the protection of personal data and privacy. It helps organizations manage privacy risks and comply with legal regulations such as KVKK and GDPR.
ISO/IEC 27018:2025 – Protection of Personal Data in Cloud Environments
An international standard that aims to ensure cloud service providers protect the privacy of personal data they process and safeguard the rights of data subjects. It helps organizations ensure data security in cloud environments, enhance transparency, and support compliance with legal requirements.
ISO/IEC 42001:2023 – Artificial Intelligence Management System
An international standard that ensures the safe, ethical, and responsible development and management of artificial intelligence systems. It helps organizations control risks related to AI usage, enhance transparency, and establish trustworthy AI applications.
ISO/IEC/IEEE 12207:2017 – Software Life Cycle Processes
An international standard that defines the processes for the development, operation, maintenance, and retirement of software systems. It aims to enhance project success and software quality by enabling organizations to manage the software life cycle in a systematic, traceable, and high-quality manner.
ISO/IEC 20000 Information Technology Service Management
This standard covers software development, software integration, and system integration processes, ensuring that IT services are delivered efficiently and consistently.
ISO 27001 Information Security Management System
The Information Security Management System ensures the protection of corporate information by integrating people, processes, and IT systems—supported by top management—to maintain confidentiality, integrity, and accessibility.
ISO 22301 Business Continuity Management System
This management system establishes a comprehensive framework for identifying potential threats to an organization’s operations and ensuring business continuity. It safeguards critical activities, protects the interests of stakeholders, and supports organizational resilience through structured planning and response.
TSE Service Qualification Certificates: 13242 – 12498 – 13149 – 12540
These certificates demonstrate compliance with relevant Turkish Standards and criteria for services offered to consumers.
- TSE 13242: Authorized Services
- TSE 12498: Authorized Services – Computer and Environment Units
- TSE 13149: Workplaces – General Rules for Service Providers
- TSE 12540: Authorized Services – Rules for Security System Devices
European Standards Conformity Certificate (CE)
The CE Conformity Certificate indicates that a product manufactured by a qualified company meets the relevant Turkish and European Standards. It is issued under a licensing agreement granting the right to use the TSE Mark, specifying details such as the product’s trade name, type, and validity period (typically one year).
Production Permit Certificate
This certification confirms that the organization has been inspected under Law No. 5201 concerning the control of defense industry manufacturers producing military vehicles, weapons, ammunition, and explosives. As of June 7, 2018, and Official Gazette No. 30444, the company is authorized to manufacture and supply military weapons, ammunition, spare parts, and related technologies under approved national and international safety regulations.